Refund policy

Return and Refund Policy

Last Updated: July 14, 2026

ALBERTOCARMELOJR LLC, the operator of albertocarmelojr.com, wants customers to understand the return and refund process before making a purchase. Please review this policy carefully before placing an order.

30-Day Return Window

We accept eligible return requests submitted within 30 days after the order is delivered.

To be eligible for a standard return, the item must:

  • Be unused, unaltered, and in the same condition in which it was received.
  • Include the original packaging, tags, accessories, components, and documentation, if applicable.
  • Include the order number or other proof of purchase.
  • Not be listed as a non-returnable or final-sale item.

The standard unused-condition and original-packaging requirements do not prevent a customer from reporting an item that arrived damaged, defective, incorrect, or incomplete. These cases are reviewed according to the reported issue and supporting information.

Starting a Return

To request a return, email us at support@albertocarmelojr.com.

Please include:

  • Your full name.
  • Your order number.
  • The item you want to return.
  • The reason for the return.
  • Photographs of the item and packaging when the item is damaged, defective, incorrect, or incomplete.

We normally respond to return requests within 1–2 business days.

After reviewing your request, we will confirm whether the item is eligible and provide return authorization and shipping instructions.

Once a return is approved, the item must be shipped within 7 calendar days. Please use a tracked shipping service and retain the shipping receipt and tracking information until the return and refund have been completed.

Authorized Return Address

Approved returns should be sent to:

ALBERTOCARMELOJR LLC
5994 Cole Way
Arvada, CO 80004
United States

Customers must contact us and receive return authorization before sending any item.

Returns sent without prior authorization, sent to an address other than the authorized return address, or sent cash-on-delivery may be refused and might not qualify for a refund.

The address above is an authorized return address. It is not a retail store or customer service location.

Return Shipping Costs

For returns requested because the customer changed their mind, ordered the wrong item, or no longer wants the product, the customer is responsible for purchasing and paying for the return shipping label.

If an item is confirmed to have arrived damaged, defective, incorrect, or incomplete, ALBERTOCARMELOJR LLC will cover the reasonable return shipping cost or provide a prepaid return label when a physical return is required.

Any applicable return shipping charge or deduction will be disclosed before the customer is asked to ship the item.

We do not charge restocking fees.

Original shipping and expedited delivery fees are non-refundable unless the return results from an item being damaged, defective, incorrect, or incomplete when delivered.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order as soon as possible after delivery.

Contact us promptly if the item is:

  • Damaged during delivery.
  • Defective.
  • Different from the item ordered.
  • Missing parts, accessories, or components.
  • Delivered in an incomplete condition.

Please provide your order number, a description of the issue, and clear photographs of the item and its packaging.

After reviewing the information, we may offer an appropriate resolution, including:

  • A replacement item.
  • A full refund.
  • A partial refund accepted by the customer.
  • Return instructions and a prepaid return label when a return is required.

Customers will not be required to pay return shipping for a confirmed damaged, defective, incorrect, or incomplete item.

Do not dispose of the item or its packaging until we have completed our review and provided instructions.

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made products.
  • Items that have been used, altered, or damaged after delivery.
  • Items missing original packaging, accessories, or components, except when the item arrived damaged or incomplete.
  • Gift cards.
  • Items clearly identified as final sale before purchase.
  • Items returned after the applicable return period.
  • Unauthorized returns.

Please contact us before shipping an item if you are unsure whether it is eligible for return.

Nothing in this section limits any non-waivable consumer rights that might apply under applicable law.

Exchanges

We do not process direct product exchanges.

The fastest way to obtain a different item is to return the original item according to this policy. After the return is approved, you may place a separate order for the replacement item.

If we sent an incorrect or defective item, contact us before placing another order so that we can provide the appropriate resolution.

Order Cancellations and Changes

To request an order cancellation or change, contact us at support@albertocarmelojr.com within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request, but cancellation or modification cannot be guaranteed after an order has entered processing or has shipped.

If the order has already shipped, the customer may request a return after delivery in accordance with this policy.

Changing a shipping address after an order has been placed cannot be guaranteed. Customers are responsible for checking their shipping information before completing checkout.

Refund Review and Approval

We will notify you after receiving and inspecting the returned item.

If the return is approved, we will confirm:

  • The approved refund amount.
  • Any applicable shipping deduction previously disclosed.
  • The payment method receiving the refund.

If a return or refund cannot be approved, we will notify the customer and explain the reason based on this policy and the condition of the returned item.

ALBERTOCARMELOJR LLC reserves the right to refuse refunds for items that do not meet the eligibility requirements described in this policy, subject to applicable law.

Refund Amounts

Approved refunds normally include:

  • The eligible purchase price of the returned item.
  • Applicable sales tax paid for the returned item.

Original shipping charges and expedited delivery fees are non-refundable unless the return results from an item being damaged, defective, incorrect, or incomplete when delivered.

Discounts and promotional codes have no separate cash value. The refund will be based on the amount actually paid for the eligible returned item.

We do not issue refunds greater than the amount paid for the applicable product and associated eligible charges.

Refund Method and Processing Time

Approved refunds will be issued to the original PayPal account used for the purchase within 10 business days after the returned item has been received, inspected, and approved.

Refunds cannot be sent to a different PayPal account, credit card, bank account, or other payment method.

PayPal may require additional time to process and display the refund after it has been issued by us.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at support@albertocarmelojr.com.

Returned, Refused, or Undeliverable Packages

If a package is returned to us because the shipping address provided at checkout was incorrect or incomplete, or because the package was refused or left unclaimed, we will contact the customer after receiving it.

Any refund or reshipment will be reviewed based on the circumstances of the order. Actual shipping or reshipping costs may be deducted or charged when the delivery failure was not caused by ALBERTOCARMELOJR LLC or the shipping carrier.

No deduction will be made for a delivery failure confirmed to have resulted from our error.

Contact Information

This Return and Refund Policy is provided by:

ALBERTOCARMELOJR LLC
Website: albertocarmelojr.com
Email: support@albertocarmelojr.com
Phone: +1 (602) 803-5342
Business and Authorized Return Address: 5994 Cole Way, Arvada, CO 80004, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)

We normally respond to customer service and return requests within 1–2 business days.